For failed items caused by our testing, we retest free until closure. For failures caused by the product itself, we provide actionable remediation directions (structure, material selection, layout, shielding, filtering, etc.); retests after remediation get priority insertion, with retest costs calculated separately per project.
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You may also care about these questions
Will you subcontract our projects?
Projects within TMC's own capabilities are always done in-house. For the occasional specialty project requiring a partner laboratory, we'll tell you in advance and honestly note the subcontractor and subcontracted items on the report. Passing off subcontracting as in-house capability is against this industry's bottom line.
What if my client/certification body doesn't accept your reports?
Before submission, give us the client's original requirements — do they need English reports, a designated laboratory, or extra formatting requirements? After verification, we give you written confirmation: if we can meet them, we proceed directly; if not, we tell you directly — no wasting your time.
We already have a regular partner laboratory — why choose you?
We're not asking you to replace your existing supplier — we want to be your second supplier. When they can't fit your deadline or can't do certain items, you have an emergency option. The first order can start with a small project — expand once you find us reliable.
Will testing timelines delay our mass production milestones?
Let's work backward together. Tell me your report date and count back: report preparation N days, testing itself N days, sample receipt confirmation 1 day — that determines the latest day samples must reach us. I'll send written confirmation of that date, and both sides will track it together.
The budget hasn't been approved yet — can you give a quotation first?
No problem. I'll compile the plan, quotation and justification into a document you can hand directly to leadership, clearly stating the risks of not doing this testing (customer rejection, rework, line stoppage). It'll be easier for leadership to approve; once approved, we can start anytime.
Still have unresolved questions?
Technical consultants answer directly, with no relaying through layers. A specific plan within 1 business day.
