I can't decide payment terms on the spot — that requires approval. But if you sign a framework agreement, or prepay part of the first order, I can apply for credit terms with that, and the success rate will be much higher. If convenient, I'll submit the application today.
Remediation & Confidentiality
Can We Test First and Pay Once the Client Approves, or Get 90-day Terms?
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You may also care about these questions
If testing fails, do you just walk away?
Not at all — that's where the value is. For failures we do three things: issue real data and failure observations; engineers provide possible causes and remediation directions; retesting after remediation goes at a discounted price, with no new set-up fee. What you want is a product that truly passes, not a pretty report.
What if testing fails? Do we pay again?
For failed items caused by our testing, we retest free until closure. For failures caused by the product itself, we provide actionable remediation directions (structure, material selection, layout, shielding, filtering, etc.); retests after remediation get priority insertion, with retest costs calculated separately per project.
Will samples and data be kept confidential?
Yes. All client information, samples and test data are strictly confidential, used only for the testing purpose of this commission and nothing else. A non-disclosure agreement (NDA) can be signed if needed.
The report has been issued but the data needs revision — what do we do?
If it's our data entry or interpretation error, we issue a revised report free of charge with the revision reason stated, and the old version is simultaneously invalidated. If it's caused by client-side information errors (model, batch, client name), it goes through the report change process for reissue, charging only the cost fee.
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